FAQ

What is this platform for?

This platform is designed as a central hub to share information and get input and feedback. Participation projects that are currently active are shown on the homepage - each participation project may have a different mode of engagement, whether it’s adding an idea, commenting on a proposal, voting on and prioritising projects, or taking a survey.

How do I participate?

You can always browse public projects, but you’ll need to sign up in order to take an action. This helps to maintain a community feel and ensure the legitimacy of the input.

What information can people see about me?

Your name, photo and bio, if you’ve added one, are visible. You can always change these in your Settings.

Why am I having difficulty signing up or logging in?

If you’re unable to sign up, it may be because you’ve already registered with the same email address or previously received an invitation to join the platform. If you see a message that your email address is taken by a pending invite, please check your email and follow the link in the invitation to register your account. If you can’t find the invite, try looking in your spam box or request a new invitation.

How do I reset my password?

You can always request to reset your password from the log in page. If you reset your password, a link will be sent to your email address - follow the instructions to change your password. For security reasons, the link is valid for one hour. If the link has expired, you can simply click on ‘Forgot password?’ in the log in page again to generate a new reset link.

If you didn’t receive the email, check to make sure that it’s not in your spam and that you’re sending the link to the same email address that you signed up with.

What will you do with my data?

Review our privacy policy for more information on data collection and usage. In short, we will never use your data for advertising, marketing or other types of spam.

What emails will I receive?

You may receive emails related to your account and your activity on the platform. You can control which emails you receive in your Settings. There is a section called “Notifications” where you can turn email notifications on and off.

How do I delete my account?

In your Settings there is the option to delete your account.